The ability of IT to deliver value to the business is a key element in achieving corporate results. When IT performance is inadequate, product and service innovation lags, time-to-market is delayed, costs spiral out of control, and customer-facing initiatives suffer. In today’s highly-competitive digital world, the alignment of IT governance and management processes with business requirements is becoming an imperative. Synapsis helps clients in adopting IT service management best practices in order to maximize business benefit from their investment in IT.